To get started you need to create an account. From your account you can select a package to purchase or subscribe to the Thrive Tribe Monthly Auto-Renewal plan.
Our packages are inclusive of delivery. If your area is not listed we are not able to deliver to your area. However, you can arrange your own delivery or pick up your food between 11.00am-12.30pm.
Unfortunately we are unable to give a refund for credits that have expired.
Account terminations or holds have to be done before your billing date. If you missed the billing date, refunds will not be possible.
Please take note of your billing date within your account to be able to terminate or to freeze your account.
If you are on the Monthly Auto Renewal, you can freeze your account. Go to your dashboard and under Monthly Auto Renewal you can select ‘Freeze Account’ and select a suspension period. We allow up to two months to freeze your account.
If you are on the Monthly Auto Renewal, you can find a button to terminate your account in your dashboard. If you are not sure whether it has been terminated, do not hesitate to drop us an email at [email protected] .
Once your plan is cancelled, you can use any unused credits within the expiry date.
We do not refund customers for the remaining credits. You may continue to use up your remaining credits after you cancel your plan within the expiry date.
Yes they do.
If you purchase:
For Monthly Auto Renewal, you have 60 days to utilise your credits from the day of purchase/renewal. Any unused credits for the month will roll over to the next month and will only expire accordingly based on the period mentioned.
For one time payments, you will be charged immediately.
For Monthly Auto Renewal, you will be charged on the day you sign up and on the same day thereafter in the following month. You will not need to key in your card details again as your subscription will go on auto-renewal basis.
All payments go through a secure gateway (Braintree and Curlec). We do not have access to your payment details.
Once you have created an account and completed a purchase, you may place your order. Please note that delivery for the next day needs to be placed by 1pm the day before.
Ampang, Bangsar, Damansara Height, Damansara Perdana, Desa Park City, Kota Damansara, KL City Centre, Mont Kiara, Mutiara Damansara, North Kiara, Petaling Jaya, Segambut, Sri Hartamas, Taman Desa.
Orders need to be made or changed by 1pm the day before delivery.
Meals can be cancelled one day in advance, before 1pm. Cancelled meals will then be credited back to your account.
Meals that aren't cancelled in time will be forfeited.
Our deliveries are between 11.30am - 1.00pm. We are unable to give an exact delivery time as it depends on your location and the rider's route and load for the day.
Unfortunately we are unable to accommodate delivery time requests. Alternatively you can arrange to pick-up your food from our kitchen in Desa Sri Hartamas or arrange your own delivery. There are no discounts should you make your own arrangements.
There are no additional delivery charges for the areas we have listed. For areas outside of our delivery zone a surcharge will apply.
Our dishes are made in bulk and we have a limited time to prepare, pack and deliver to ensure you have a fresh meal, we are unable to take specific meal alteration requests.
NourishMe is about providing you your one veg meal a day. Our dishes are predominantly vegetarian with a meat option on Mondays and a fish option on Fridays.
We rotate the menu daily with 3 options to choose from.
We have over 40 dishes that works on a rotation. New dishes will be added periodically.
Yes you may order more than one meal in a day. The meals will be delivered at the same time.
We use halal certified suppliers and our kitchen is pork free but we are not halal certified.
All meals are prepared in the morning of the delivery day to ensure freshness of each meal upon arrival.
We have gluten-free dishes available. However our kitchen is not gluten-free. If you have a severe gluten allergy we cannot guarantee that cross contamination may occur.
If you have allergies, our meals are to be consumed at your own risk. Whilst we do everything we can to ensure every ingredient is exactly what we have displayed in the menu, the meals are made in a facility that handles nuts, eggs, soya, sesame, celery and dairy products so we cannot guarantee that traces of these ingredients will not be present in the meals.
Yes there is. Details can be found in your account.
We do not provide cutlery with your meal. We are trying our best to cut down on waste, especially plastic and therefore encourage our customers to either bring a set from home that they keep on their desk or to utilise the cutlery in the office pantry.
Much like the cutlery, we want to reduce our waste in any way we can, that includes using unnecessary packaging.
To get started you need to create an account. Once created, choose to purchase meals credits or subscribe to the monthly plan.
If your area is not listed, please drop us an email at [email protected] .
Yes they do.
If you purchase:
Unfortunately we are unable to give a refund for credits that have expired.
For one time payments, you will be charged immediately.
All payments go through a secure gateway (Braintree and Curlec). We do not have access to your payment details.
Once you have created an account and completed a purchase, you can book your cleanse. Please note that you need to book a minimum of five days before the start of the cleanse.
Ampang, Bangsar, Damansara Heights, Damansara Perdana, Desa Park City, Kota Damansara, KL City Centre, Mont Kiara, Mutiara Damansara, North Kiara, Petaling Jaya, Segambut, Sri Hartamas, Taman Desa.
You need to book a cleanse a minimum of five days before the start date of the cleanse.
You can email [email protected] and request to book the cleanse. You will receive an email whether your booking can be accommodated.
You can cancel a booked cleanse in your account. Cancellation must be done a minimum of five days before the cleanse start date. After this your credit will be forfeited.
Our deliveries are between 11.30am - 1.00pm. We are unable to give an exact delivery time as it depends on your location and the rider's route and load for the day.
Unfortunately we are unable to accommodate delivery time requests. Alternatively you can arrange to pick-up your food from our kitchen in Desa Sri Hartamas or arrange your own delivery. There are no discounts should you make your own arrangements.
There are no additional delivery charges for the areas we have listed. For areas outside of our delivery zone a surcharge will apply.
You can manage your address book in your account. Any updates are to be done by 5pm the day before delivery.
The cleanse menu is a set menu and we are unable to customise it.
Every month is a new menu.
We use halal certified suppliers and our kitchen is pork free but we are not halal certified.
All meals are prepared in the morning of the delivery day to ensure freshness of each meal upon arrival.
Meals on the cleanse are free from gluten, soy, corn, legumes (beans, chickpeas, lentils) and processed sugar. However, our kitchen is not gluten-free.
If you have allergies, our meals are to be consumed at your own risk. Whilst we do everything we can to ensure every ingredient is exactly what we have displayed in the menu, the meals are made in a facility that handles nuts, eggs, soya, sesame, celery and dairy products so we cannot guarantee that traces of these ingredients will not be present in the meals.
Yes there is. Details can be found in your account.
We do not provide cutlery with your meal. We are trying our best to cut down on waste, especially plastic and therefore encourage our customers to either bring a set from home that they keep on their desk or to utilise the cutlery in the office pantry.
On the last day of the cleanse, all bags and jars are to be packed and passed to the rider. There are some areas that we are unable to collect. We will either arrange for pickup another day or greatly appreciate if you can return at your convenience.
Should you miss passing the rider the bags and jars, you can arrange for them to be delivered to our kitchen on Monday to Friday from 9am to 2pm.