To get started you need to create an account. From your account you can select a package to purchase or subscribe to the Thrive Tribe Monthly Auto-Renewal plan.
Our packages are inclusive of delivery. If your area is not listed we are not able to deliver to your area. However, you can arrange your own delivery or pick up your food between 11.00am-12.30pm. For some areas we can arrange your delivery and a surcharge will apply.
Unfortunately we are unable to give a refund for credits that have expired.
Account terminations or holds have to be done before your billing date. If you missed the billing date, refunds will not be possible.
Please take note of your billing date within your account to be able to terminate or to freeze your account.
If you are on the Monthly Auto Renewal, you can freeze your account. Go to your dashboard and under Monthly Auto Renewal you can select ‘Freeze Account’ and select a suspension period. We allow up to two months to freeze your account.
If you are on the Monthly Auto Renewal, you can find a button to terminate your account in your dashboard. If you are not sure whether it has been terminated, do not hesitate to drop us an email at [email protected] .
Once your plan is cancelled, you can use any unused credits within the expiry date.
We do not refund customers for the remaining credits. You may continue to use up your remaining credits after you cancel your plan within the expiry date.
Yes they do.
If you purchase:
For Monthly Auto Renewal, you have 60 days to utilise your credits from the day of purchase/renewal. Any unused credits for the month will roll over to the next month and will only expire accordingly based on the period mentioned.
For one time payments, you will be charged immediately.
For Monthly Auto Renewal, you will be charged on the day you sign up and on the same day thereafter in the following month. If in the event your sign-up date falls on the 31st of the month, your billing date will be on the last day of each month. You will not need to key in your card details again as your subscription will go on auto-renewal basis.
All payments go through a secure gateway (Braintree and Curlec). We do not have access to your payment details.
Yes there is. Details can be found in your account.
Once you have created an account and completed a purchase, you may place your order. Please note that delivery for the next day needs to be placed by 1pm the day before.
Ampang, Bangsar, Damansara Height, Damansara Perdana, Desa Park City, Kota Damansara, KL City Centre, Mont Kiara, Mutiara Damansara, North Kiara, Petaling Jaya, Segambut, Sri Hartamas, Taman Desa.For a full list, you can check the drop down menu on the sign up page.
Orders need to be made or changed by 1pm the day before delivery.
Meals can be cancelled one day in advance, before 1pm. Cancelled meals will then be credited back to your account.
Meals that aren't cancelled in time will be forfeited.
Our deliveries are between 11.30am - 1.00pm. We are unable to give an exact delivery time as it depends on your location and the rider's route and load for the day.
Unfortunately we are unable to accommodate delivery time requests. Alternatively you can arrange to pick-up your food from our kitchen in Desa Sri Hartamas or arrange your own delivery. There are no discounts should you make your own arrangements.
There are no additional delivery charges for the areas we have listed. For other areas, you can arrange your own delivery or pick up your food between 11.00am-12.30pm. For some areas we can arrange your delivery and a surcharge will apply.
Our dishes are made in bulk and we have a limited time to prepare, pack and deliver to ensure you have a fresh meal, we are unable to take specific meal alteration requests.
All our meals are vegetarian with vegan and wheat-free options.
Our menu works on rotation. We currently have 6 options per day and this changes on a weekly basis, giving you 24 choices in a month. This is subject to change.
Yes you may order more than one meal in a day. The meals will be delivered at the same time.
We are not halal certified. However, we do not handle meat as we provide vegetarian dishes.
All meals are prepared in the morning of the delivery day to ensure freshness of each meal upon arrival.
For our Daily Meals we have wheat-free dishes available. Our kitchen is not gluten-free. If you have a gluten allergy we cannot guarantee that cross contamination won’t occur.
Wheat-free means that the dish does not contain any ingredients made specifically with wheat. Gluten-free means that the dish is free from all ingredients that contain gluten, such as flour, oats, soya sauce, and certain processed foods.
If you have allergies, our meals are to be consumed at your own risk. The meals are made in a facility that handles nuts, eggs, soya, grains and dairy products.
We do not provide cutlery with your meal. We are trying our best to cut down on waste, especially plastic and therefore encourage customers to bring a set from home.
Once you have created an account and completed a purchase, you can book your cleanse.
Ampang, Bangsar, Damansara Heights, Damansara Perdana, Desa Park City, Kota Damansara, KL City Centre, Mont Kiara, Mutiara Damansara, North Kiara, Petaling Jaya, Segambut, Sri Hartamas, Taman Desa.
We can deliver to other areas and a surcharge will apply. Please email to let us know of the area so that we can calculate the surcharge.
You need to book a cleanse a minimum of three days before the start date of the cleanse.
You can contact us via What’s App and request to book the cleanse and we will let you know whether your booking can be accommodated.
You can cancel a booked cleanse in your account. Cancellation must be done a minimum of five days before the cleanse start date. After this your credit will be forfeited.
Our deliveries are between 11.30am - 1.00pm. We are unable to give an exact delivery time as it depends on your location and the rider's route and load for the day.
Unfortunately we are unable to accommodate delivery time requests. Alternatively you can arrange to pick-up your food from our kitchen in Desa Sri Hartamas or arrange your own delivery. There are no discounts should you make your own arrangements.
There are no additional delivery charges for the areas we have listed. For areas outside of our delivery zone a surcharge will apply.
You can manage your address book in your account. Any updates are to be done by 1pm the day before delivery.
The cleanse menu is a set menu and we are unable to customise it.
We have two menus on rotation, with new menu items being added from time to time.
We are not halal certified. However, we do not handle meat as we provide vegetarian dishes.
All meals are prepared in the morning of the delivery day to ensure freshness of each meal up
Meals on the cleanse are free from gluten, soy, corn, legumes (beans, chickpeas, lentils) and processed sugar. However, our kitchen is not gluten-free and there is a chance of cross contamination.
Nuts are a main ingredient in the cleanse. If you have a nut allergy, the cleanse is not suitable for you.
If you have allergies, our meals are to be consumed at your own risk. Whilst we do everything we can to ensure every ingredient is exactly what we have displayed in the menu, the meals are made in a facility that handles nuts, eggs, soya, sesame, celery and dairy products so we cannot guarantee that traces of these ingredients will not be present in the meals.
On the last day of the cleanse, all bags and jars are to be packed and passed to the rider. There are some areas that we are unable to collect. We will either arrange for pickup another day or greatly appreciate if you can return at your convenience.
Should you miss passing the rider the bags and jars, you can arrange for them to be delivered to our kitchen on Monday to Friday from 9am to 2pm.